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Frequently Asked Questions

Here are answers to most common questions. Can't find an answer? Contact us today!

How do you refill your bottles?

Refills are available in-store only. Bottles must be clean and completely dry for us to refill your bottles. We suggest washing your bottles upside-down in a dishwasher and then allowing them to drip dry, stopper removed; bottles are also easily cleaned by running hot, soapy water through the bottles until the water runs clear, and then allowing them to dry completely. We can reuse your clean stoppers or provide you with a new cork and we will relabel your bottles; refills do not have to be the originally purchased flavor. Per state food laws, we do not reuse any bottles for regularly sold products and are only able to reuse bottles for customers requesting refills with their previously purchased (clean/dry) bottles.

Do punch cards work online?

Punch cards are an in-store promotion only.

How do I receive coupons or promotions?

Sign up for our newsletter and receive exclusive free shipping promotions, coupons, and many other discounts on our website. Also, please note that only ONE discount code can be applied per order. Discount codes cannot be combined.

What is extra virgin olive oil?

Extra virgin olive oil is olive fruit juice! It is the unrefined, pressed juice of selected olives. This juice must meet chemical analysis requirements to be labeled extra virgin.

Where do your oils come from?

From all over the world! We are proud to “follow the crush” and to carry the freshest extra virgin olive oils available!  We change our line-up of delicate to robust oils every 6-8 months and feature oils from South America, Australia, Europe and California. Our infused oils are imported and infused in California. Our butternut squash seed and delicata squash seed oils are from Geneva, New York!

Is your extra virgin olive oil first cold pressed?

Our extra virgin olive oils are produced using the modern technology of centrifuges to separate olive pulp, water and oil. Traditionally, olive mass was first pressed through fiber mats (first cold press) and then subsequently heated water was introduced for further extraction on the same mass (second press). Today, centrifuges provide an oxygen deprived environment for quick, single step extraction preserving the freshness of the fruit.

Are your oils unfiltered?

Yes, sediment is removed through gentle decantation of the oil.

Can you cook with olive oil?

Absolutely! The fresher the extra virgin, the higher the smoke point. You can sauté, grill, bake and fry in extra virgin! Just be careful not to smoke the oil and always work with the oil under controlled heat.

What is the shelf life of olive, nut, seed and truffle oil?

All of our oils are unrefined and are therefore best consumed as close to the crush/production dates as possible. If stored properly, our oils will hold their fresh flavor for 9-12 months. Over time, the oils will gradually lose their fresh flavor and their polyphenols (antioxidants) and vitamins will decrease.  Do not wait, enjoy your oils now!

What is the best way to store oil?

In a cool, dark place. Extra virgin olive oil’s biggest enemies are heat and light. Do not keep your oils too close to a heat source and never trust and olive oil in a clear container!

I had an extra virgin that I loved, but I can’t find it on the website. Will you carry it again?

Every 6-8 months we sample the newly harvested oils from different countries.  We then decide which oils we will choose to complete our line-up of delicate to robust options.  Every year the productions offer us new surprises.  Our staff is well trained to suggest to you an oil that is reflective of the style of extra virgin that pleases you.

What is the shelf life of balsamic vinegar?

Forever.  It has already “gone bad”!

What do I do with these packaging peanuts?

The packing peanuts are biodegradable, so if you were to spray them with a hose, or put them in a sink, they will dissolve instantly. It's a fun activity to do with your kiddos!

What is balsamic vinegar?

In Italy there is strict regulations to differentiate between TRADITIONAL BALSAMIC VINEGAR and the commercially made, inferior product. Sweet Trebbiano white grapes produced in and around the area of Reggio Emilia and Modena, Italy form the base of the world’s only true balsamic vinegar. The grapes ripen on the vine for as long as possible to develop their sugar. The juice, or “must”, is pressed out of the grapes and cooked in copper kettles.  Balsamic vinegar is aged in the “solera” style method in the attics of vintners where acetic fermentation begins from naturally present bacteria. The vinegar slowly oxidizes and is reduced naturally over time. The vinegar is transferred into progressively smaller barrels each year. The vintner will blend each year’s production to create a complex balsamic.  You will notice that our vinegar has the perfect balance of sweetness and acidity from the grapes and complexity from the wood the vinegar is aged in. 

If I order today, when will my package arrive?

Once your package ships you can expect your order to arrive in about 2-5 business days.

I spent $100 or more, why am I not receiving Free Shipping?

You must spend $100.00 or more per recipient or address destination in order to get free shipping to that destination.

Can I send different items to multiple addresses in one order?

No. Each order can only be sent to one address, so you will need to place separate orders for each unique address that you want the item/s sent to.

Can I redeem a gift card online?

Yes. On the back of the gift card you will find a  card number which may be entered in the discount code option during check-out.

How far in advance to my event should I place my favor (60ml bottle) order?

If you are ordering decorated bottles we suggest allowing us 6 weeks to order and prepare your favors.  If you are ordering undecorated favors, 4 weeks allows us plenty of time to stock and prepare the product that you choose.

How does your butter oil get such an amazing buttery flavor?

It’s a secret! It is an all natural vegetable extract.

What is the ratio of vinegar to oil for a dressing?

We suggest 1 part vinegar to 2 parts oil, but the ratio is up to your taste!

Can I substitute oil for butter in a recipe?

Absolutely.  Our butter infused olive oil is a wonderful, healthy alternative to butter in baking.  1 teaspoon of butter = 3/4 teaspoon of olive oil.

Do you offer organic products?

Yes, we do offer organic balsamic vinegar and organic varietal extra virgins.  Our organic oil offerings change based on the seasons. We do find that many of our small producers may be using organic methods, but do not go through the arduous task of getting USDA certification.

Is nutritional information available for your products?

Nutritional information is available on our website by clicking on the product and then opening the “Ingredient Information” tab next to the bottom window called “Product Description”.

Are your products kosher?

All of our olive oils: fused, infused and varietals are kosher. Here is the link to our Kosher certification.

Do you offer local delivery?

Yes! All stores will be offering FREE home deliveries (Within 10 Miles from the Local Store) for orders over $50. For orders between $25 and $49.99, there will be a $5 delivery fee. Home deliveries will be offered on Thursdays only.  All home deliveries should be placed no later than 2 pm the day prior to delivery.  You must live within 10 miles of your local store. You can order for home delivery in 2 ways:

Order for home delivery (minimum order of $25) by calling 1-844-4OLIVEOIL or 1-844-465-4836.  Press #3 for Saratoga.  Press #4 for Burlington.  Press #5 for Lake Placid.  * Please note:  Home deliveries will be completed on Thursdays only.  All home deliveries should be placed no later than 2 pm the day prior to delivery.  You must live within 10 miles of your local store. 

Order for home delivery (minimum order of $25) by ordering online and choosing "home delivery" at checkout.  *Please note:  Home deliveries will be completed on Tuesdays and Fridays.  All home deliveries should be placed no later than 1 pm the day prior to delivery.  You must live within 10 miles of your local store.

What does all the technical language on the EVOO pages mean?

The terminology refers to the chemical analysis of our extra virgin olive oils.

FFAs (Free Fatty Acids) are formed due to breakdown of the triacylglycerols in oils during extraction. An elevated level of FFA can indicate poor quality or mishandled fruit, too much time between harvesting and extraction, poor storage and/or high temperature during extraction.

PVs (Peroxide Values) are primary oxidation products that are formed when oils are exposed to oxygen, causing defective flavors and odors. Higher peroxide levels indicate oxidized and/or poor quality oil.

Oleic (Oleic Acid) is a major fatty acid in olive oil triacylglycerols, making up 55% to 85% of olive oil. Higher Oleic Acid values translates to increased durability and shelf-life.

Bio-Phenols are considered to be one of the best health benefits within olive oil. They have antioxidant and anti-inflammatory properties which help protect the body and its functions.

DAGs (diacylglycerols) are lipid compounds found in all olive oil. The DAG test measures the ratio of 1,2-diacylglycerols to total diacylglycerols. Fresh olive oil has a much higher proportion of 1,2-diacylglycerols to total diacylglycerols. This is a useful indicator of fruit quality and olive oil freshness. Low values can indicate oxidized oil and sensory defects.